Product Return

1. You can return the product by visiting our stores (see locations: UPgreat Stores) or by sending it to us via mail.
2. The buyer has the right to exchange the product or request a refund within 14 days.
3. The 14-day return policy applies only to items purchased from the online store.
4. The direct costs of returning the product (e.g., shipping costs) are borne by the customer, unless we have agreed otherwise.
5. If the returned product has deteriorated, the buyer is responsible for any reduction in value caused by improper use. The product may only be handled and used as it would be permitted in a physical store to determine its nature, characteristics, and functionality.
6. We will refund the amount paid for the returned product promptly, but no later than 14 days from receiving the buyer’s withdrawal request. UPGR8 OÜ may withhold the refund until the returned product is received or until proof of return is provided.

More information about returns can be found here: Sales terms and conditions

Upgreat undertakes to protect the privacy of all of its clients. As a result, we have developed privacy policy principles covering the collection, use, transfer, publication and storage of client data. We exercise due diligence to guarantee that our activities are in accordance with EU and Estonian law. More information about our privacy policy is outlined hereunder.

The collection and use of your data

Personal data are data which are directly or indirectly linked to you as a person and which are collected and processed by Upgreat to fulfil a contract with an individual, to establish contact or to comply with obligations arising from law. Personal data collected by Upgreat may include a person’s name, personal identification code, address, phone number, postal code and e-mail address.

We may collect personal data in the following ways:

• When registering for maintenance at one of our branches or online
• When submitting a technical enquiry to our e-mail address
• When entering your contact details on our website
• When using the website (via cookies)
• When carrying out a purchase, placing an order or enquiring about a price in our physical or online stores or via e-mail

The collection and use of non-personal data

We may also collect non-personal data, i.e. data which cannot be linked to a specific individual. This can include data about activity on our website, which are collected for the purpose of statistics as well as in an effort to provide a better service to our clients. In our privacy policy, we treat such data as non-personal data.

The use, storage and deletion of your data

We use your personal data to send you notifications about maintenance, to inform you about your order or enquiry or to let you know about product news and promotions. We also use e-mail to send you offers that are not transmitted in any other form and are available only in this manner. If you do not wish to be on our newsletter mailing list or to be informed of product news or offers, you can unsubscribe at any time, thus removing yourself from the list of recipients. If required, we will also use the data to send you special notifications regarding manufacturer-issued safety announcements and recalls.

In addition, we will use the personal data to deliver products and otherwise fulfil our obligations to you.

If you agree to the terms of the Upgreat privacy policy, you provide us with your consent for the processing of your data. Consent can be withdrawn at any time by submitting a written request to this effect electronically or on paper. Consent cannot be retroactively withdrawn.

In regard to maintenance, Upgreat also processes data via an online environment (a maintenance database) that is managed by a third party, and the server which stores the data is located in the EU. This third party may also be a contractual partner whose objective is to provide a financial service or transport merchandise to the client. Upgreat stores personal data for up to five years from the date of your most recent order or maintenance. When storing the data, we are also guided by the requirements of the Accounting Act. If you would like us to delete your data from our information system, request this in person or e-mail us at info@upgreat.ee. When your data is deleted, all of the personalised benefits you have received will come to an end.

Personal data protection and security

Upgreat implements all possible measures (technical, physical and administrative) to protect your personal data. Only authorised persons have access to and the ability to process such data. We do everything in our power to prevent your personal data from leaking, but if you believe that your data have leaked, then please notify us immediately so that we can assist you in mitigating the damage. If requested, we may provide your data to the Estonian Data Protection Inspectorate or other relevant authorities. All data on the Upgreat website, in our online store and in our maintenance database are encrypted and are considered confidential information.

Privacy policy conditions

Upgreat retains the right to amend the conditions of the privacy policy, notifying the clients whenever we do so. We vow that the objective of our privacy policy is to protect your data and that we will ensure that it is always kept safe in the best possible manner. Under no circumstances do we sell client data to other parties nor do we use data for immoral purposes. If you have any questions regarding your data or our privacy policy, e-mail us at info@upgreat.ee.

If you feel that your rights regarding personal data have been violated, please inform us of this. However, if required, you can also contact the Estonian Data Protection Inspectorate directly. The inspectorate is the national authority on data protection, whose objective is to deal with appeals related to the protection of personal data or to gather additional information.

*UPGR8 OÜ is the controller of the client data and also owns the Upgreat brand.

This document defines the legal relationships that arise between the customer of the online store www.upgreat.ee, i.e. the Buyer, and its administrator UPGR8 OÜ, i.e. the Seller, when purchasing goods from the online store. By placing an order from the online store and making a payment, the Buyer confirms that he or she has read the terms and conditions of the order and agrees with them. You can find more here: Sales Terms and conditions