UPGREAT Quality Control and Warranty Terms for Used iPads

Are you considering buying a used iPad but have doubts about its reliability? That’s a perfectly reasonable concern. When purchasing used electronic devices, questions about their quality and durability inevitably arise. At UPGREAT, we’ve established a comprehensive quality control system that ensures every pre-owned iPad meets high standards and provides buyers with confidence.

How does UPGREAT ensure the quality of used iPads?

At UPGREAT, every pre-owned iPad undergoes a multi-level inspection process performed by certified technicians. Our quality control includes:

1. Screen inspection – visual check for cracks and pixel defects
2. Connectivity testing – testing WiFi, Bluetooth and cellular connectivity
3. Audio quality – checking speaker and microphone functionality
4. Battery condition – assessing battery health and endurance
5. Liquid damage inspection – special indicators show possible liquid damage

It’s important to note that all our devices are free from liquid damage, which is one of the main causes of electronic device failure. After thorough inspection, we categorize iPads into different condition categories based on appearance.

iPad appearance grading system

At UPGREAT, we use a clear and transparent grading system to describe the iPad’s appearance:

• Condition A+: Like new – no signs of wear or use.
• Condition A: Minimal wear – only fine scratches visible up close are allowed.
• Condition B: Medium wear – multiple fine scratches and occasional stronger scratches.
• Condition C: Heavy wear – deeper scratches, but without cracks.

All condition categories share a common requirement – the battery is new or in good condition, ensuring optimal user experience. You can learn more about the grading system on our condition categories page.

Two confidence-inspiring warranties

UPGREAT offers two different warranties that give customers complete peace of mind:

1. 2-year warranty

All UPGREAT used iPads come with a 2-year warranty from the date of purchase. This covers manufacturing defects and technical failures that may occur during normal use. The warranty is valid only when presented with the original purchase document.

However, it’s worth remembering that the warranty does not cover:

• Physical damage (dents, cracks)
• Liquid damage
• Normal wear and tear
• Damage caused by misuse

To submit a warranty claim, contact a UPGREAT store or an authorized service provider. For valid claims, UPGREAT may repair the device, replace it, or refund the purchase price. You can read more detailed terms on our warranty terms page.

2. 14-day satisfaction guarantee

Additionally, we offer a 14-day satisfaction guarantee. If the device doesn’t meet your expectations for any reason, you can exchange it or request a refund within 14 days of purchase. This gives you the opportunity to ensure that the chosen iPad exactly meets your needs.

How to choose the right model?

When selecting an iPad, consider several factors:

1. Purpose: Determine what you’ll primarily use the iPad for – whether it’s for studying, work, entertainment, or all three.

1. Performance vs. price: Older models offer better prices, but newer models are more powerful. For example, the iPad Pro vs iPad Air comparison helps understand the strengths of different models.

1. Screen size: Choose the right screen size – whether a more compact 8.3-inch iPad Mini or a larger 12.9-inch iPad Pro.

1. Storage capacity: Consider how many apps, photos, and videos you plan to store.

1. Connectivity: Decide whether you need only WiFi or also mobile data. The Wifi vs Cellular iPad article helps make this choice.

For choosing models suitable for students, you can follow the guidance in the article How to choose an iPad for a student, which provides more specific recommendations according to educational level.

Used iPad vs new iPad: what to consider?

Buying a pre-owned iPad from UPGREAT offers several advantages compared to buying a new device:

• Price difference: You get a quality device at 30-50% lower cost
• Environmental friendliness: You extend the device’s lifespan and reduce electronic waste
• Warranty: You get the same peace of mind with a 2-year warranty
• Tested quality: All devices are thoroughly checked

It’s also worth knowing that Apple typically supports its devices with software updates for 5-7 years, which means that even an iPad that’s a couple of years old will still receive the latest software updates for years to come.

The importance of battery health

The battery is one of the most important components in the iPad user experience. At UPGREAT, we thoroughly check battery health and only offer devices with batteries in good condition.

Typically, an iPad battery has a lifespan of about 1000 charging cycles, which with average use means 3-5 years. If battery health drops below 80%, replacement might be worth considering.

For more specific information about battery life across different models, see the iPad battery life across models article.

How is UPGREAT different from other used iPad sellers?

UPGREAT advantages over other sellers:

1. Thorough quality control by certified technicians
2. 2-year warranty on all devices
3. 14-day satisfaction guarantee
4. Transparent condition assessment (A+, A, B, C categories)
5. Devices free from liquid damage
6. Battery check before sale

We are the largest reseller of used Apple devices in the Baltics, offering quality pre-owned devices with a long-term warranty.

How to proceed in warranty cases?

If you have a warranty case, follow these steps:

1. Contact UPGREAT – call +372 600 1449 or send an email to info@upgreat.ee
2. Present your purchase document – warranty is valid only with the original purchase document
3. Describe the problem – the more detailed the description, the faster we can help
4. Bring the device to a store or send it as agreed

For repairs made during the warranty period, the warranty is extended by 90 days or until the end of the original warranty period, whichever is longer.

Choosing accessories

Quality accessories help protect your investment and improve the user experience. At UPGREAT, we offer a wide range of accessories:

• Cases and covers that protect your iPad from scratches and impacts
• Screen protectors that help prevent screen damage
• Chargers, cables and adapters for everyday use

To increase your iPad’s productivity, consider adding a Magic Keyboard or another keyboard.

Summary

UPGREAT pre-owned iPads offer excellent value for money, with thorough quality control and two strong warranties. Our 2-year technical warranty and 14-day satisfaction guarantee give you confidence that your investment is protected.

Before purchasing, we recommend exploring the capabilities of different models, considering your needs, and selecting a device that fits your budget. If you need help making a choice, we’re always ready to advise – visit our stores or get in touch.

Also check out our blog, where we share reviews of trends and news.

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